One of the biggest challenges for any growing company is scaling. This was the same case for WebHelp, a customer experience consulting firm based out of France.
As they got bigger and started to expand into more than 50 countries, they were required to adapt to a variety of regulations and standards for each of their customers.
With a growing and diverse ecosystem, WebHelp found out that their exposure to a variety of ever more sophisticated security attacks increased dramatically. Previous email security solutions such as Microsoft Office 365’s native security tools required too much human effort and knowledge. It is not surprising to say that it was far from foolproof. Socially engineered email attacks could still easily get through security. Also, email security couldn’t be easily scaled to the entire company’s 65,000 employees. Needless to say, simple malware protection was just not good enough.
That is where IRONSCALES, a self-learning AI email security platform came into play. Either automatically or just by the push of a single button, they were greatly able to analyze, mitigate, and remediate the threat to their company. Starting in 2020, the trial implementation of the software into their centralized email system only took hours without any interruption to daily work. Within the first two weeks, they were already able to see great improvement.
After this proof of concept, things only got better. IRONSCALES was able to easily and quickly roll out to the rest of the company without any changes that would disrupt employees.
Since its implementation in WebHelp’s system, they have already quarantined more than 100,000 potentially harmful emails in the period of just a few months. Through IRONSCALES’ AI and machine learning, WebHelp estimates that they have saved at least 450 analytical hours. Having IRONSCALES’ solution eliminated the need for end-users to have advanced IT skills to protect themselves from harmful email attacks. Now, automatically or with just a few clicks they can feel sure in the knowledge that their emails are safe, affording them the time to work on more productive initiatives.
Moving forward, IRONSCALES also offers training and simulation software to better-educated users about email phishing attacks. Through gamified training, employees are continually learning, helping to ensure that their daily email routine continues to remain safe.
Having a working self-learning mechanism within the company turned the end-users into an assisting factor within the company’s security. The greatest thing is that this is not the end. With IRONSCALES’ machine learning, it only means that as time goes by, the system will continue to learn and provide an ever-improving solution, allowing the company to focus on what they are good at and maximize productivity and return-on-investment for the team’s time.
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